Shop Online Policies
PAYMENT

We accept Paypal, personal checks and money orders.



DOMESTIC SHIPPING

Shipping is free within the United States. We ship via Priority USPS which typically takes 2-3 days to arrive. If you would like expedited shipping or any other special shipping service, please let us know and we will adjust the purchase price accordingly. Hana Hattori is not responsible for lost or stolen packages or packages delayed by the postal service.



INTERNATIONAL SHIPPING

For non-US customers, we ship via USPS airmail which typically takes 4-10 days to arrive. We ship to North America, Europe, Australia and Asia. We charge cost (no markups or handling fees) for shipping in addition to purchase price. We will provide you with a shipping quote based on your location before charging you for your purchase. Hana Hattori is not responsible for lost or stolen packages or packages delayed by the postal service.



RETURNS

Because all of our items are handmade and one of a kind, all clothing is non-returnable. If your item was grossly misrepresented on our website, we will offer a store credit for the full purchase price, including shipping. All returns must first be authorized by emailing returns@hanahattori.com. All returns must be postmarked within 72 hours of the original delivery date and shipped via trackable and insured mail. For items received after this time period, a 20% restocking fee will apply, or we may deny the return entirely. Please do not purchase items to try on and return as we provide accurate measurements for each piece.



Contact us at hello@hanahattori.com.
All content © 2007-2010 Hana Hattori. All rights reserved.